You wake up in the morning, and everything is fine. You roll into your office, check the e-mail, and find your document management vendor has been purchased by another vendor. Do you panic?
If you made the right decisions when initially selecting your vendor/partner and kept abreast of both the market and your service-level agreements, panic may be unnecessary. Sometimes, though, it takes a disaster to learn about disaster recovery, and it takes a vendor acquisition to learn about vendor management.
“It's been somewhat disastrous at times in my experience,” says Jeff Fabry, vice president and CIO of Island Insurance Companies. Fabry has been through M&As before and knows how difficult they can be. “We had a vendor that ended up almost going out of business, and it was bought by a company that was bought by another,” he says. “That transition has completely trashed one of our projects.”
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