The insurance business has always been ultra-competitive, and customer satisfaction is now more important than ever, especially in an age when consumers have instant access to vast amounts of information and customer reviews about insurers. The fabric restoration industry, which has quickly and technologically evolved in recent years, is well positioned to help insurers in improving customer satisfaction. The biggest changes are in technology, benchmarking, and standardization, which have made the industry more accountable to insurers.

Providers of specialized cleaning services have employed various business and billing practices and procedures to facilitate their work with claim professionals. They have focused on the following areas: Enhancing customer service, improving consistency of service, and increasing the use of technology.

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.


  • All news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including and

Already have an account?


© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.


Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join now!

  • Unlimited access to - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including, and
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2024 ALM Global, LLC. All Rights Reserved.