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The insurance business has always been ultra-competitive, and customer satisfaction is now more important than ever, especially in an age when consumers have instant access to vast amounts of information and customer reviews about insurers. The fabric restoration industry, which has quickly and technologically evolved in recent years, is well positioned to help insurers in improving customer satisfaction. The biggest changes are in technology, benchmarking, and standardization, which have made the industry more accountable to insurers.

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