The world continues to change at an accelerated pace, driven by the recent downturn of the global economy, new government regulations, and severe climate change to name a few. The world of claim management is no exception. For carriers who offer insurance products in specialized and niche markets, special attention must be paid to these changing world variables — including new industry developments — in order to prevent claim practices from becoming irrelevant.

Having spent 22 years in the insurance industry, I believe one thing is clear: the claim department is the deliverer of the product. When a customer has a loss, the claim department is the backbone of the company by delivering on the promise to restore that customer to their pre-loss conditions. By providing a streamlined and efficient process in which a valid claim can be paid, we can minimize the stress on a customer during their difficult times.

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