Property and casualty claims used to be the kind of career that could last a lifetime. Experience was king and loyalty was highly rewarded. Today, however, the business climate has changed dramatically. In order to gain market share and hold down costs, insurers are constantly on the lookout for mergers and acquisitions (M&As). The 2008 financial crisis is putting even more pressure on insurers to raise capital quickly or seize other opportunities for growth.

However, as we have seen in numerous high-profile insurance mergers throughout the years, M&A activities only yield anticipated results when there is a smooth transition of people, operations, and technology. Nowhere is this approach more crucial than in claims.

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