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As claim professionals and collision repair facilities, we have one responsibility to our customers: Return them to a properly repaired vehicle. Technological advances have original equipment manufacturers (OEMs) using new materials called advanced high-strength steel (AHSS). These steels require new repair procedures. In my observations of repairs that I have seen, I have found great concern for both repairers and insurers. While some collision repair facilities and insurance companies are on top of this change, others are not even aware of it.

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