Insurers in general, and claims departments in particular, need to change the way they think about recruiting and retaining talent to avoid suffering from the effects of a brain drain plaguing the industry, with the recession offering opportunities to land highly qualified and experienced individuals stranded in a tough job market.
Beyond individual company recruitment, training and development programs, some experts point to the need for concerted industrywide efforts to devise ways to make claims a more attractive field for current and new talent.
The issue for claims departments is twofold, according to Kevin Quinley, a claims consultant and trainer based in Washington, D.C.
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