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More agents and brokers are using real-time technology tools to handle policy rating and sales, manage customer inquiries and deliver service, according to a survey developed by the Real Time/Download Campaign and promoted by management system user groups, carriers, software vendors, state agent associations, ACORD-User Groups Information Exchange (AUGIE), and the Independent Insurance Agents & Brokers of America’s Agents Council for Technology (ACT). Slightly more than 90 percent of respondents said they use an agency management system in their office.

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