Survey: most agents using real time functionality

More agents and brokers are using real-time technology tools to handle policy rating and sales, manage customer inquiries and deliver service, according to a survey developed by the Real Time/Download Campaign and promoted by management system user groups, carriers, software vendors, state agent associations, ACORD-User Groups Information Exchange (AUGIE), and the Independent Insurance Agents & Brokers of America’s Agents Council for Technology (ACT). Slightly more than 90 percent of respondents said they use an agency management system in their office.

According to the survey of 3,200 agency staff members from every state in the country, more than half of agency management system users tap a real-time tool to start an inquiry or service transaction (54 percent for inquiries and 55 percent for personal lines endorsements). In addition, 43 percent of agents are rating personal lines in real time through the agency management system or comparative rater.