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Some call it “telecommuting.” Others call it “virtual staffing.” Bottom line is that more and more people are working away from the office every year. Smart Phones, laptops and other portable computing devices have made it possible to do your job from home or anywhere in the world. Clearly, working at home is not for everyone. But for those of us who meet the criteria, it is the only way to put in an 8-hour day. Here are some tips on how to make technology and home work for you.
Determine whether your technology belongs to the agency or the family. It's hard enough to convince staff that their workstation is agency property, not their own personal computer. But it can be even more challenging for homebound staff.
Unauthorized software and data pose a risk of fines for improper use as well as significant security problems. One hapless individual loaded a personal video game on the company's server. As a result, the entire network went down for 12 hours. Unfortunately, the employer was a major online investment company. Every client was unable to buy, sell or trade for the entire time the problem was being corrected.
Agency technology should only be used by yourself and for agency-related and approved business.
Set up a comfortable, professional workspace. Avoid the temptation to lie in bed, sprawl out on the floor or assume other positions that are neither professional nor appropriate for good posture. A professional environment affects every part of how you do your job.
Designate a clear line between work and home. Customers deserve nothing less, and neither does your family. Eliminate distractions like TV, radio and iPod. Make a commitment to ensure that your full attention is directed to protecting your customers.
Clearly define times to start and stop work. Work is work. The same ethic that empowers your success in the agency also will drive your success when working remotely.
Follow the same schedule for getting dressed, eating breakfast and beginning your work day, whether you plan to work at home or drive to the agency. Professionalism is an attitude just as much as an action. Your customers and fellow staff deserve the same respectful care, regardless where you call “work” for the day.
Continually reduce your dependency on paper.
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