Interest in business process outsourcing (BPO) among North American insurers, like most business investments these days, is declining, but a new report from Celent anticipates a BPO rebound once the economy comes out of its funk, according to Mike Fitzgerald, author of the report.
"Historically, this space has been growing around 16 percent to 17 percent," says Fitzgerald. "We actually see just about 10 percent growth in the next two years."
After 2010, though, Fitzgerald expects a return to a higher growth stage with BPO spending increasing from $1.9 billion in 2008 to $4.1 billion by 2013. "It's back-end loaded," says Fitzgerald of the projection.
Recommended For You
Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader
Your access to unlimited PropertyCasualty360 content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- Breaking insurance news and analysis, on-site and via our newsletters and custom alerts
- Weekly Insurance Speak podcast featuring exclusive interviews with industry leaders
- Educational webcasts, white papers, and ebooks from industry thought leaders
- Critical converage of the employee benefits and financial advisory markets on our other ALM sites, BenefitsPRO and ThinkAdvisor
Already have an account? Sign In Now
© Touchpoint Markets, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more inforrmation visit Asset & Logo Licensing.
