Thank you for sharing!

Your article was successfully shared with the contacts you provided.

“Flight risk” is a term that resonates more with bail bondsmen than with claim managers. Nevertheless, flight risk imperils claim operations nowadays. The real assets of insurance companies and claim departments walk out the door at the end of each work day.

Often, those assets are not returning. They are retiring or leaving the business. Insurance claim executives rightly worry about an imminent “brain drain” in claims. A recent Towers Perrin survey of property and casualty claim officers revealed that 82 percent feel that attracting and retaining talent is the top priority for success in the claim industry (“Recruitment a Priority for Claim Officers: Survey,” Business Insurance, 3/24/08).

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.


  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account?



Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360
Live Chat

Copyright © 2021 ALM Media Properties, LLC. All Rights Reserved.