Read the January cover story, "The Graying of America: Can Insurance Cope?" As agent and brokers grapple with the impending hiring challenge, consultants and associations are working on plans to address the problem. AA&B spoke with Bill Pierson, executive director of the IIABA InVEST program; Shirley Lukens, best practices consultant at Reagan Consulting; and Diane Fowler, executive director, PIA of Connecticut, New Hampshire, New Jersey and New York about the search for talent.

AA&B: What do agents and brokers tell you about recruitment and retention?

Bill Pierson

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