The redoubtable Mark Twain is said to have written, “Figures often beguile me, particularly when I have the arranging of them myself; in which case the remark attributed to Disraeli would often apply with justice and force: 'There are three kinds of lies: lies, damned lies and statistics.'” That certainly applies to talk of offshore outsourcing in the insurance tech community.
Having taken statistics courses on both the undergraduate and graduate levels, I can fully attest that statistics do often frustrate, befuddle and even infuriate people, but how does it happen that we say the numbers lie?
Reports on insurer outsourcing provide a prime example.
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