Thank you for sharing!

Your article was successfully shared with the contacts you provided.

The findings of the J.D. Power and Associates’ “2008 Auto Claims Satisfaction Study,” indicate that policyholders are more content and thus more inclined to renew policies with insurers that have adjusters who express empathy and effectively meet expectations.

Drawing upon 11,671 responses from auto insurance customers who filed a claim within the past 12 months, the study examined satisfaction levels of auto-physical-damage claimants with the overall claim process. It excluded customers who only had glass/windshield, theft/stolen vehicle, roadside assistance, or bodily injury claims. Depending on the complexity of a claim, the customer may experience all or only some of the following factors: claim settlement; service interaction; first notice of loss; repair process; and rental experience.

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.


  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account?

Dig Deeper



Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2022 ALM Global, LLC. All Rights Reserved.