Homeowners’ insurance customer satisfaction has remained flat during the past 5 years, according to the J.D. Power and Assocs.’ 2008 Homeowners Insurance Study, which measured customer satisfaction with policy offerings, price, billing and payment, interaction and claims.On a 1,000-point scale, homeowners in 2008 ranked their insurance satisfaction at an average of 752, mainly because of unhappiness with claims and pricing.

The Study Also Found:o Satisfaction averages 782 when policyholders bundle home and auto insurance policies, compared with an average of 689 among those who do not combine policies.o Nearly 50 percent of homeowners’ insurance policyholders were offered an annual policy review, which creates higher satisfaction for these policyholders.o In 2008, 42 percent of homeowners’ premiums increased; dissatisfaction can be minimized through effective notification to policyholders and a discussion of policy alternatives.

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.


  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account?


© 2023 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.



Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2023 ALM Global, LLC. All Rights Reserved.