The cost and availability of good, skilled people is a perennial issue for businesses, whether the economy is buoyant or not–and the insurance industry is no exception.
In challenging economic times like these, it is essential that businesses attract and retain the best people possible.
In a poll of London market chief operating officers, conducted by Ernst & Young at the end of 2007, almost three-quarters (73 percent) of interviewees said qualified people are key to the success of their business. This was way ahead of third-party support, strong management focus, and clear leadership and strategy, which each claimed 9 percent of the vote.
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