As with anything in life, certain individuals, regardless of their socioeconomic status, will only do what is inspected of them, not necessarily what is expected of them. A proactive approach toward claim investigations allows the file handler the opportunity to inspect evidence and capture valuable data prior to the claim spinning out of control.

The identification of red flags should be considered a fundamental of basic claim investigations. Proper identification of these red flags allows the file handler the opportunity to dispatch field representatives to the loss location to collect valuable data necessary for the proper handling of a claim file.

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