Is there a way for insurers to provide more information about claims outcomes–specifically, how much insurers actually pay to close a claim, versus how much the policyholder sought? A journalism “auditor” suggested recently that the lack of such hard numbers makes it impossible to accurately judge the industry’s claims-handling performance, and he may be onto something.

Dean Starkman, who edits “The Audit” for Columbia Journalism Review, got into the middle of a major brouhaha over the accuracy and fairness of a cover story in last September’s Bloomberg Markets magazine, “The Insurance Hoax,” which I had taken to task in my blog. (Check my July 28 blog for more details and links.)

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.


  • All news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including and

Already have an account?


© 2023 ALM Global, LLC, All Rights Reserved. Request academic re-use from All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.



Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join now!

  • Unlimited access to - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including, and
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2023 ALM Global, LLC. All Rights Reserved.