Zurich appointed Ron Davis executive vice president and head of customer management for General Insurance. He will help define, develop and implement common customer management practices across the General Insurance business segments.

Davis previously was global relationship manager for Zurich Global Corporate.He joined Zurich in 2000 as a member of the company's Global Relationship Management leadership team. Prior to that, he was operation manager for Factory Mutual Insurance Co. and held various roles in Arkwright Mutual Insurance Co.

Davis has a bachelor of commerce degree from Carleton University in Ottawa and a MBA from Concordia University in Montreal.

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