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One-size-fits-all training for claim professionals is becoming as obsolete as paper files, Pintos, and Polaroids. The insurance industry is becoming more specialized, so it makes sense to apply a similar approach to educational programs for claim staffers. There are challenges to developing individualized training for staff in different roles and locations with varying levels of experience. However, creating a structured, consistent curriculum that is customizable by location, function, and topic can help companies realize a number of benefits. These include enhancing consistency in claim processes, developing and retaining good employees, and reaching business goals in a volatile environment.

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