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The Iconoclast is always happy when someone responds to a column. It assures him that at least one or two claim professionals still read print publications and, better yet, spend a moment or two pondering his monthly cogitations. It was especially pleasing to hear from Donna Popow of the Insurance Institute of America. She assured me that we readers (and writers) are not a totally maladjusted bunch, even if we are a bit out of touch with the modern generation in terms of computerized learning technology.

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