The Iconoclast is always happy when someone responds to a column. It assures him that at least one or two claim professionals still read print publications and, better yet, spend a moment or two pondering his monthly cogitations. It was especially pleasing to hear from Donna Popow of the Insurance Institute of America. She assured me that we readers (and writers) are not a totally maladjusted bunch, even if we are a bit out of touch with the modern generation in terms of computerized learning technology.

It is time to address the concerns of some other readers, as well. In most cases, respondents send the editor an e-mail, which he then forwards to me to make a personal reply. One reader in the Pacific Islands asked if claim adjusting provides a solid background for corporate risk management. Although the monthly blurb mentions my experience in both areas, I suggested that the question would be equally addressable to co-columnist Kevin Quinley, who also shares a claim and risk management background. In fact, he probably knows more today about the current high-tech enterprise risk management systems than I ever will.

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