A theologian named Reinhold Niebuhr might have the definitive view on the subject of change. In his famous "Serenity Prayer," Niebuhr wrote:

God grant me the serenity to accept the things I cannot change; courage to change the things I can; and wisdom to know the difference.

Technology has brought so many constructive changes to the insurance world that the "courage to change" has become less of an issue for the most part, especially when change is borne of competitive necessity. The "wisdom to know the difference," however, is a quality that can be in short supply, and that's one reason change management has become an increasingly important factor in the work done by insurance carriers today.

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