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At this year’s Claims-sponsored 12th Annual ACE conference, I overheard some discussions about dumbbells while making my way around some of the breakout sessions. But attendees weren’t referring to the rubber-ended curling kind found in Gold’s Gym or Life Time Fitness. A group of 200 or so claim professionals were discussing them metaphorically to describe the insurance claim world. On one end, there is a large group of extremely experienced individuals. This is juxtaposed on the other end by a mass of young professionals just entering the workforce. The problem with the claim “dumbbell,” or so it was explained, is the thin, unbending bar connecting the two ends.

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