Thank you for sharing!

Your article was successfully shared with the contacts you provided.

At this year’s Claims-sponsored 12th Annual ACE conference, I overheard some discussions about dumbbells while making my way around some of the breakout sessions. But attendees weren’t referring to the rubber-ended curling kind found in Gold’s Gym or Life Time Fitness. A group of 200 or so claim professionals were discussing them metaphorically to describe the insurance claim world. On one end, there is a large group of extremely experienced individuals. This is juxtaposed on the other end by a mass of young professionals just entering the workforce. The problem with the claim “dumbbell,” or so it was explained, is the thin, unbending bar connecting the two ends.

During a session addressing the importance of human capital, presenter Joan Schmit, the chair of risk management and insurance at the University of Wisconsin’s School of Business, proposed that bridging this narrow gap is where corporate muscle-building begins. But how do you effectively connect the two? Furthermore, is it truly possible to support one group without alienating the other? After all, a claim executive can’t consistently give all of the incentives to newbies without throwing the experienced veterans a bone every now and then. Sure, it’s nice — even essential — to consider the future of an organization. But let’s be real. The more experienced staff members keep the claim treadmills oiled and operating smoothly during the daily grind. Therefore, keeping them satisfied should be an unending priority.

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.


  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account?



Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2021 ALM Media Properties, LLC. All Rights Reserved.