Protective Life has been around for just more than 100 years, but it has developed a growth strategy that is decidedly more 2008 than 1908. To ensure the carrier's acquisition plan remains successful, improvements to the business processes, particularly on the financial systems end, have been imperative.

Protective's acquisitions division has worked to acquire blocks of policies from other companies and has developed expertise in this area. In addition, retirement savings and investment products, which consist of annuities, guaranteed investment contracts, and funding agreements, are marketed through Protective's life and annuity division and stable value products division.

"For a long time, we were doing everything manually," says Sara Thackerson, director 1 and manager bank reconciliation unit, Protective Life. "We would get the cleared checks back, we had to file them, and then we had to pull the checks if we needed to make a copy of a cleared check. We were looking to automate the system to become more efficient and cut back on the paperwork."

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