Today Combined Agents of America LLC (CAA) announced four of its member agencies, Bigham-Kliewer-Chapman-Watts, Bryan Insurance, Pierson & Fendley and Weatherby-Eisenrich, were selected to participate in the Independent Insurance Agents and Brokers of America (IIABA) Best Practices Study.
More than 800 independent agencies throughout the U.S. were nominated to take part in the annual study. To be chosen, the agency had to be among the 25 to 35 top-performing agencies in one of six revenue categories. An IIABA affiliated state association or an insurance company must first nominate the agency, and then the agency must qualify based on customer service, growth, stability and financial management.
The Best Practices Study was initiated by IIABA in 1993 as the foundation for efforts to improve agency performance. Conducted by Reagan Consulting of Atlanta, Ga., this annual study of leading independent insurance agencies documents the business practices of these "best" agencies and urges others to adopt similar practices.
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