Allstate is reaching out to auto repairers to explain its recent technology efforts and vendor credentialing program — and getting rave reviews for creating a positive dialogue.

Allstate has been implementing what it calls an “open-platform” concept for repair facilities with its Priority Repair Option (PRO) program. The company said the concept is designed to create efficiencies for customers and repair facilities that are focused on improving vehicle repair times; facilitate real-time communications including assignment updates, deductible updates, and performance metrics; and provide Allstate and its customers with greater access to more detailed repair information to help ensure that facilities continue to provide an outstanding level of service.

The relationship between insurer and repairer is often publicized as being contentious, so it's unsurprising that members of the Automotive Service Association (ASA) responded positively to a recent meeting in which they had direct access to Allstate's claim service manager. In a release from the ASA, which represents independent automotive service and repair professionals, members seemed genuinely excited about the prospect of change.