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On NBC’s sitcom, The Office, boss Michael Scott is a clueless buffoon while Dunder-Mifflin’s receptionist — Pam Beasly — is sharp and perceptive. In real life, the actress portraying Beasly — Jenna Fischer — can apparently type 85 words per minute. Many claim offices might hang on to such a receptionist. Alas, this is TV land, which abounds in fiction.

Truth is, many claim offices have trouble keeping receptionists. Too often, the front desk role unfortunately becomes a revolving door. In fact, the receptionist’s tenure is frequently so brief that it seems hardly worth the trouble to order a name plate for the desk or workstation. Gee, what could be so hard? It’s just answering the phone and accepting deliveries from the UPS guy. Right?

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