Carrier executives playing musical chairs are a bigger concern for program managers than those who drag their feet awhile before signing on to a new program, program administrators say.
Three program administrators expressed their concerns about revolving door personnel during a panel discussion at the Target Markets Program Administrators Association midyear meeting in April, after two carrier executives touted their ability to give quick responses on new programs as key differentiators for their firms.
“Part of the thing with response time is anybody can say no–and that can be very quick,” said John Paulk, chief executive officer of the Britt Paulk Insurance Agency in Carrolton, Ga. “The biggest thing we're looking for is a partner that understands the business.”
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