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Claim technology is more than just software; its creation and adoption by companies can have big influences on adjusters. Claims’ Eric Gilkey confirmed this when he spoke with Vincent Cialdella, who leads ISO’s American Insurance Services Group as well as the development program for ISO ClaimSearch. Cialdella offered his opinions about technology trends, baby boomers, and whether the adjuster could one day become an endangered species.

What trends do you see developing in claim-management software/technology?

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