Claim technology is more than just software; its creation and adoption by companies can have big influences on adjusters. Claims' Eric Gilkey confirmed this when he spoke with Vincent Cialdella, who leads ISO's American Insurance Services Group as well as the development program for ISO ClaimSearch. Cialdella offered his opinions about technology trends, baby boomers, and whether the adjuster could one day become an endangered species.
What trends do you see developing in claim-management software/technology?
Insurers' abilities to manage the claim process impacts both their financial results and their reputation in the marketplace. Execution is key. With ever-changing regulations, increasing customer expectations, privacy and disclosure implications for medical claims, calls for accurate financial reports mandated by the Sarbanes-Oxley Act of 2002 (accurate reserves based on correct claim information), and state laws addressing unfair claim-settlement practices, insurers are making claim-technology initiatives a top priority.
Recommended For You
Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader
Your access to unlimited PropertyCasualty360 content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- Breaking insurance news and analysis, on-site and via our newsletters and custom alerts
- Weekly Insurance Speak podcast featuring exclusive interviews with industry leaders
- Educational webcasts, white papers, and ebooks from industry thought leaders
- Critical converage of the employee benefits and financial advisory markets on our other ALM sites, BenefitsPRO and ThinkAdvisor
Already have an account? Sign In Now
© Touchpoint Markets, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more inforrmation visit Asset & Logo Licensing.
