Progressive’s web site came out on top in a survey that studied how well 22 major auto insurance web sites met the expectations of those viewing the sites. Insurers Geico, Liberty Mutual, Nationwide, and MetLife Auto & Home came in second, third, fourth, and fifth, respectively.

The study, which was conducted by the Customer Respect Group (CRG), focused on three areas for analysis: ease of use, responsiveness, and trust (data-handling practices and how well they are explained). The report also contains an examination and assessment of the auto insurance-specific features of each site.

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