When the leadership of The Hanover Insurance Group issued a challenge to its business units to make the transfer of book-of-business data as seamless a process as possible, it set forth a chain of events that may go beyond the carrier's proprietary offering to a solution the entire property/casualty industry might adopt.
"This was an opportunity we saw around the process," says Sean Sweeney, assistant vice president, agency automation, for The Hanover. "It has been an industry problem for a number of years because of how intrusive the processes are and how manually intensive it is."
The Hanover's agency automation group gave some thought to how it might be able to componentize the process and determined one of its vendors, AgencyPort, had a component, called BookSmart, the carrier deemed critical to the process. BookSmart translates the data coming into the agency management system.
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