Several carriers say agency use of real-time rating and policy inquiry transactions doubled in 2007, a year after a coalition of insurance industry groups launched a campaign to improve the efficiency of electronic communication between agents and their insurers.

Among those reporting significant increases in the use of real-time transactions by independent agents were Chicago-based CNA, Peerless Insurance (a Liberty Mutual Agency Markets company based in Keene, N.H.), and Westfield Insurance, headquartered in Westfield Center, Ohio.

The Real Time/Download Campaign reports that CNA's independent agent real-time usage rose 10-to-15 percent a month after the carrier embarked on an aggressive implementation and communication program last year. The carrier is continuing to work with agents to drive usage.

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