DALLAS–Increased focus on customer service and talent management is essential to help property-casualty insurers grow and prosper, an insurance consultant advised here.
Rebecca Amoroso, vice chairperson and U.S. insurance industry leader at New York-based Deloitte LLP, gave that counsel at the Inland Marine Underwriters Association's 75th Annual Conference.
Ms. Amoroso said that changing demographics with respect to both the workforce and customer base are posing new challenges for the insurance industry, and companies must be willing to adapt their strategies to attract new customers and attain young, skilled workers.
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