Research and consulting firm Celent has published its second edition of a report that examines how insurers are implementing effective technology into their daily operations.

The 36-page report, which is entitled, “Celent Model Carrier 2008: Case Studies of Effective Technology Usage in Insurance,” focuses on 10 different technology touch points for insurers, including billing, document automation, infrastructure and architecture, and underwriting. Most importantly, however, is the report’s focus on how technology can exert influence on the claim department, noting several companies who represent the “model” when it comes to implementing claim technology.

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