The majority of property-casualty insurance claim officers polled by a consulting firm said increased competition, consolidation and convergence are among the leading challenges now facing their industry.

The findings were contained in a recent survey conducted by the claim management practice of Stamford, Conn.-based Towers Perrin.

In an examination of key trends that are reshaping the industry, the survey found claim officers cited the rapidly growing importance of data analysis and technology, along with recruitment and retention of top talent, as key determinants of meeting business goals.

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