Bleeding-edge technology adopters in the insurance industry started talking service-oriented architecture (SOA), Web services and software as a service (SaaS) in one form or another 20 years ago.
The names change, but the problems with adoption stay the same. Insurance companies have considerable capital invested in outdated, rigid legacy environments, and the idea of "rip and replace" is just too bitter a pill to swallow.
So how about a little sugar to make the medicine go down?
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