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For the past 25 years, a program has been underway that provides advanced training for damage repair contractors and restorers. Over 500 individuals, including many of the industry’s leading professionals, have completed that training. The Restoration Industry Association’s (RIA) Certified Restorer (CR) designation is often called the Ph.D. of damage repair. However, many contractors–and adjusters–are not aware that this program exists.

It is true that over time, many contractors develop a respectable level of expertise in recognizing damage and prescribing remedies. Their knowledge is gained by handling losses and observing what works. Unfortunately, this type of training only goes so far. Real expertise requires an understanding of the forces that generate different types of damage and a theoretical basis for handling them. A short quiz might illustrate this difference:

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