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(This article was adapted from Ms. English’s presentation at the 2007 ASCnet TENcon meeting, which was held last October in Orlando, Fla.) There are two types of insurance agencies: those that have had E&O claims and those that are going to. Indeed, it’s amazing that agencies don’t have more claims than they do. When you consider the massive volume of transactions that occur in a typical agency over the course of a year, the opportunities for something to go wrong are almost limitless.

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