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Agents must inform clients of failure to obtain requested coverageInsurance agents and brokers get into trouble when they fail to properly communicate with their clients, as the following case from the U.S. District Court for the District of South Dakota demonstrates. The court refused to grant the agent’s request for summary judgment in a case in which her client claimed the agent didn’t obtain the coverage he requested and then didn’t inform him that she had failed to do so. The court said the truth of the matter would have to be determined by a trier of fact.

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