The Society of Collision Repair Specialists (SCRS), anassociation formed to educate the collision repair community,recently commissioned a survey of its membership to determine themost common problems repairers encountered when working withinsurers.

The survey responses came from several member and non-membershops from across the U.S. The SCRS believes that some insurers areemploying the following tactics in order to mislead or influenceconsumers to using their programs.

Deceptive referral practices of a malicious nature.

Disparaging statements.

Secondary steering tactics.

Vague and ambiguous remarks about repair “delays.”

Refusal to reimburse for proper repairs.

Intimidation techniques and threats to keep direct repairprogram, referral, or concierge-type shop operators from discussingthe details of the various programs.

Utilizing inexperienced claim staff to negotiate repair hoursand methods based on a consumer's loss.

Denigrating a collision repairer because of the lack of a DRP,referral, or concierge-type program relationship.

The complete list along with detailed descriptions is availableat www.scrs.com.

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