Like a triage nurse in an emergency room, claim professionals must evaluate the severity of each claim that comes their way and quickly identify the appropriate next step. The more options they have, the more likely they will be able to provide the best treatment for each claim. And for many insurers, litigation is the last remedy they want to pursue. But there are other options that minimize the risks associated with litigation in resolving disputes over coverage and claim value. By increasing the use of these alternative dispute resolution (ADR) processes, insurers can increase customer satisfaction and benefit financially.

“Litigation” is one of the property and casualty insurance industry’s most alarming words. Other words about this process such as “treble damages” and “punitive damages” bring even more apprehension — a reasonable reaction considering the fact that litigation is an uncertain, costly, and economically inefficient means of resolving insurance claim disputes.

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.


  • All news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including and

Already have an account?


© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.


Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join now!

  • Unlimited access to - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including, and
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2024 ALM Global, LLC. All Rights Reserved.