Auto fraud can occur in many different forms, whether it involves vehicle cloning, owner give-up schemes, or inflated claims. But when partners of insurance companies get in on the act, it proves that the crime has no boundaries. Farmers Insurance recently busted several auto body shops in Texas for over-billing on vehicle repairs and parts, so Claims’ Eric Gilkey spoke with him to find out more about how insurance companies are fighting the problem of fraud.

Can you explain how the auto shops were committing fraud?

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