With Claims' first "virtual" web conference and expo, "The Future of Insurance," we're combining the best aspects of a web seminar with the best parts of an industry conference to create one unique, educational event.

Together with our two sister publications -- National Underwriter, P&C and Tech Decisions -- we're offering an entire conference that takes place exclusively on the web. It features a wide range of topics and sessions, even an exhibit hall that allows attendees to shop for products and services. Registrants navigate the conference from the comfort of their desks, and t hey can even come back months after the event to make sure they didn't miss anything. Even better? Registration is free!

Claims is sponsoring two of the seven sessions that will be presented: "Fraud at the Forefront" and "Technology's Influence on Customer Service." Another can't-miss session, sponsored by National Underwriter, P&C , pits the insurance industry's chief public defender -- Bob Hartwig, president of the Insurance Information Institute -- against the industry's highest-profile critic -- Bob Hunter from the Consumer Federation of America. Other sessions will tackle predictive analytics and enterprise risk management.

While useful for claim professionals, the conference also will offer content tailored for risk managers, agents, brokers, and other insurance company personnel. The conference takes place on Wednesday, Nov. 14 and Thursday, Nov. 15, 2007, and will be available online through Feb. 16, 2008.

Attendees can register and learn more details about the conference by HYPERLINK "http://events.unisfair.com/rt/nuco~futureofinsurance" going here . The first 500 people to register are eligible to receive a free Starbucks gift card as part of a not-so-virtual coffee break.

Below is a summary of the sessions claim professionals will find useful:

o Fraud at the Forefront (Nov. 14, 12:30-to-1:30 p.m. EST):

Presented by Claims Magazine, this session features three prominent fraud-fighting organizations talking about the latest attempts to keep fraud under control, as well as offering a peek into future efforts.

o Technology's Influence on Customer Service (Nov. 15, 2:00-to-3:00 p.m. EST). This session, jointly presented by Claims and Tech Decisions , offers insights on how insurers can enhance contact with customers, including the trends driving successful claims management.

o The Battle of the Bobs (Nov. 15, 11 a.m.-to-Noon EST). Get ready to rumble as Bob Hartwig, president of the Insurance Information Institute and the industry's chief public defender, faces off against Bob Hunter, insurance director of the Consumer Federation of America and the industry's highest-profile critic, over a host of controversial issues, refereed by NU Editor-in-Chief Sam Friedman.

o Predictive Analytics--Traditional and Nontraditional Applications (Nov. 14, 2:00-3:00 p.m. EST). This session, put on by Tech Decisions, helps underwriters improve decision-making, as well as help industry professionals integrate models with business rules to assess a claim (and potential fraud) and determine which customers (and producers) are profitable.

o Conquering the New Frontier-- Enterprise Risk Management (Nov. 14, 11 a.m.-to-Noon EST). The authors of Enterprise Risk Management for Dummies will lay out how risk managers can meet their growing responsibilities beyond standard property and liability issues into much broader exposures, such as company reputation, stock price, government-mandated disclosure requirements and political risk.

o The Search for Excellence in Workers' Comp Risk Management (Nov. 14, 3:00-to-4:00 p.m. EST). A panel of risk managers from Belk Department Stores, Kitty Hawk Cargo and Rolls-Royce North America share the secrets of their success, which earned them honors in the inaugural "National Underwriter Award for Excellence in Workers' Compensation Risk Management."

Special Reports /

Claims, National Underwriter Offer Virtual Conference

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