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We all know that the general population interacts with two people when dealing with insurance: the agent and the adjuster. But it’s the adjuster who must handle the pressures and challenges when it comes to customer service. So Claims’ Eric Gilkey sat down with Mitch Exposito, a general claim adjuster with Farmers Insurance who recently won recognition in the form of his company’s Superior Service Award. He gave us his opinions on what makes for good service in the claim adjustment process and what he enjoys about his job.

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