We all know that the general population interacts with two people when dealing with insurance: the agent and the adjuster. But it's the adjuster who must handle the pressures and challenges when it comes to customer service. So Claims' Eric Gilkey sat down with Mitch Exposito, a general claim adjuster with Farmers Insurance who recently won recognition in the form of his company's Superior Service Award. He gave us his opinions on what makes for good service in the claim adjustment process and what he enjoys about his job.
Can you give us some background on the claim that led to your company recognizing you with their service award?
The subject house is in the upscale city of Laguna Beach in Southern California, about a block from the beach. Our insureds were on an extended vacation sailing their boat off the coast of Mexico for a trip they had planned for some time. The insured's sister was staying at the house while they were gone, and a fire loss occurred.
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