Sometimes adjusters and appraisers are forced to deal with the frustrations that can stem from working through the collision claim process. But there are a few forces out there working to make sure the auto claim experience runs a bit smoother and making the auto physical damage claim process easier on everyone. There also are new resources available that are stepping up auto claim efficiency, drawing lots of praise from policyholders and ensuring that everyone walks away from the experience with a positive feeling.
Technology and Customer Service
There are a few new tools surfacing that are using to improve the quality of communication between insurer, repair shop, and customer. Autochex is a customer satisfaction evaluation tool that the auto repair and insurance communities use by conducting a short survey over the phone with insureds who have had their cars repaired or who have filed a claim. The system deals mostly with the auto physical damage side of the business and aims to find out how satisfied customers are with the experience and the entire claim process.
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