The retirement of experienced claims adjusters is forcing carriers to redevelop education and recruitment programs to replace and expand their dwindling ranks, insurance executives say.
"There is a void in the industry," according to George Fay, executive vice president of worldwide property and casualty claims for Chicago-based insurer CNA Financial.
His comments came during a recent panel discussion in Las Vegas on "Examining Best Practices and Industry Trends," held during the 11th annual ACE (America's Claims Event) meeting, sponsored by The National Underwriter Company, parent of this magazine.
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