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Innovative, unique best practices are the cornerstone in establishing a competitive advantage in the claim marketplace. Organizations that want to achieve and sustain a leadership position are demanding claim systems with powerful customization capabilities, which enable them to tailor the software to meet the needs of their proprietary claim strategy.

At one time, policies and procedures for making day-to-day claim decisions were hard-coded into a claim system. Changing a process meant re-tooling the software, a task only a programmer could perform. In today’s business climate, organizations must respond quickly, without waiting for IT assistance. These organizations need the ability to implement process changes on their own and on the fly.

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