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“Where there is smoke, there’s fire,” is an oft-repeated adage. For the property/casualty claims industry, “Where there is pain, there is gain,” is probably the more appropriate way to put it. In 2004, property/casualty insurers paid $300 billion to cover losses and loss adjustment expenses. If better use of technology could save the industry just one percent of this total, the savings would be $3 billion!

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