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For insurance claimants, “temporary housing” isn’t a phrase that immediately calls forth visions of pampering. More often than not, it’s an afterthought as they struggle to recover and make sense of a catastrophic loss.

That leaves the claim adjuster with a huge responsibility. They must provide empathy while at the same time seize the opportunity to follow through on promises made at policy inception. And since knowledge is power, Claims spoke with temporary-housing provider Oakwood to find out what challenges their industry is facing and how they work to make an adjuster’s job just a little bit easier by keeping the policyholder comfortable and satisfied.

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