Plymouth Rock Assurance has improved its capabilities for independent agents with its new online IT system that handles policy processing, billing, and claims.

In implementing the system, known as Matrix, the carrier continues an aggressive, multiyear $50 million investment in IT infrastructure, the largest such investment in the company's history.

Designed as a policy-processing platform, Matrix has speeded the rollout of Plymouth Rock's new auto insurance product in Connecticut. Also available to Massachusetts agents, the system supports more than 200 agent users in both states.

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